Shipping Policy
Last updated: [Month Day, 2026]
Shipping Overview
Selah Cup currently ships to customers in the continental United States, excluding military addresses (APO/FPO/DPO).
All orders are carefully prepared by our team in Yongkang, China, and shipped through our international fulfillment network. We are working toward additional fulfillment options as Selah Cup grows, but all current orders are fulfilled from China.
We currently do not ship to the European Union or other international destinations.
Order Processing
For in-stock, non-custom items, please allow 1–2 business days for order processing before your order enters the shipping process.
Orders are processed Monday through Saturday, excluding Sundays and major holidays. Orders placed after our daily processing cutoff, on Sundays, or during holidays may be processed on the next business day.
Please note that processing includes order preparation and transfer through our fulfillment network before international dispatch.
Estimated Delivery Time
For standard U.S. shipping, the estimated total delivery time is 10–16 business days after your order is placed.
Once your package has been dispatched from our export facility, standard transit is typically estimated at 7–12 business days.
Delivery dates are estimates, not guarantees. Delivery times may be affected by carrier capacity, customs processing, weather, peak-season demand, address issues, or other events outside our control.
Shipping Rates
We offer free standard shipping on U.S. orders of $79 or more, after discounts and before applicable taxes.
For orders below $79, standard shipping rates are calculated and displayed at checkout before payment.
We do not currently offer expedited shipping. If expedited shipping becomes available, it will be shown as an option at checkout.
Customs, Duties, and Taxes
For orders shipped to the United States, import duties, taxes, and customs-related charges are included in the shipping arrangement for your order. You should not be asked to pay additional import duties or customs charges upon delivery.
If you receive a request for an unexpected customs-related payment, please contact us at selah@selahcup.com before making any payment.
Sales tax, where applicable, will be displayed at checkout.
Order Tracking
Once your order enters the shipping process, we will send shipping and tracking information to the email address provided at checkout.
Tracking updates may take several days to appear after the shipping label is created or after the package is transferred between carriers. Please allow a reasonable amount of time for tracking activity to begin.
If your tracking has not updated for 5 business days, please contact us at selah@selahcup.com with your order number. We will investigate the shipment with the carrier. If a carrier-related loss is confirmed, we will arrange a replacement at no additional cost to you.
Address Changes
Please review your shipping address carefully before placing your order.
If you need to update your address, contact us within 2 calendar days of placing the order. We will do our best to update the address before the order enters the shipping process, but changes cannot be guaranteed once an order has been processed or shipped.
Once an order has shipped, Selah Cup cannot change the delivery address. You may need to contact the final-mile carrier directly to request available delivery options.
Undeliverable, Refused, or Incorrect-Address Orders
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package is returned to us because the address provided was incorrect or incomplete, the package was refused, or the package was unclaimed, the customer is responsible for all original shipping charges, return-to-sender charges, and any reshipment charges.
Where a refund is available, these costs may be deducted from the refund. Original shipping charges are non-refundable in these circumstances.
Lost, Delayed, or Delivered Packages
Carrier delays can occur, especially during holidays, severe weather, customs processing, or high-volume shipping periods. Please contact us if tracking has not updated for 5 business days, and we will investigate.
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, your building office, and the carrier. If the package still cannot be found, contact us within 3 calendar days of the delivery scan so we can review available options with the carrier.
We are not responsible for packages lost or stolen after a confirmed delivery scan, but we will do our best to assist you with the carrier claim process where available.
Custom and Bulk Orders
Custom, personalized, and bulk orders require additional production time.
Please allow 7–9 business days for production after your order is placed and, where applicable, after final artwork or design proof approval. Standard shipping time is additional.
For custom or bulk orders, the final estimated production and shipping schedule will be confirmed by email before production begins.
Preorders and Out-of-Stock Items
If an item is listed as a preorder or is temporarily out of stock, the estimated shipping date will be clearly stated on the relevant product page or communicated by email.
If an unexpected inventory issue affects your order, we will contact you with available options, including waiting for restock, choosing a replacement item, or receiving a refund.
Need Help?
For questions about shipping, tracking, or delivery, please contact us at selah@selahcup.com.
We reply to every message within 24 hours, every day.