❓ FAQ – Selah
📦 About the Products
Q1: What is the cup made of?
A: The inner core is made of food‑grade 304 stainless steel, and the outer shell is 201 stainless steel. All materials are 100% BPA‑free and safe for daily use.
Q2: How long does the cup keep drinks hot or cold?
A: Performance varies by size:
24oz series: hot for 8 hours, cold for 20 hours
40oz series: hot for 4 hours, cold for 6 hours
Q3: Can I put carbonated drinks in the cup?
A: Yes, but do not shake vigorously — pressure may build up and cause the lid to pop open. Prolonged storage of carbonated drinks is not recommended.
Q4: Is the cup dishwasher safe?
A: No, hand wash only. We recommend using mild dish soap and a soft cloth.
Q5: Can I put the cup in the microwave or freezer?
A: No. Do not use in microwave ovens or put in the freezer.
Q6: What devotional series do you currently offer?
A: Selah currently offers five devotional series: Come (Walking on Water), Path (Parting the Red Sea), Agape (Love Never Fails), Enough (Five Loaves and Two Fish), and Thirst (As the Deer Pants for Water). Each series comes with a unique verse and devotion.
Q7: Do you offer different sizes?
A: Yes. We offer multiple sizes including 24oz and 40oz. Please check the product page for details.
🎨 About Custom Orders
Q8: Do you accept custom orders?
A: Yes. We offer UV Printing and Laser Engraving. Minimum order: 1 cup. Please visit our [Custom page] or email us at selah@selahcup.com.
Q9: How much does a custom cup cost?
A: Pricing varies by printing method and quantity:
UV Printing (full‑color): 1–20 cups $78/unit, 21–100 cups $58.32/unit
Laser Engraving (single‑color): 1–20 cups $48.66/unit, 21–100 cups $45/unit
Q10: How long does a custom order take?
A: Production takes 3–5 business days after design approval (shipping not included).
Q11: Can I return or exchange a custom cup?
A: Customized products are non‑refundable unless there is a quality issue. Please contact us for assistance.
🚚 About Orders & Shipping
Q12: Which countries do you ship to?
A: We currently ship to the US and Europe. For other regions, please email us at selah@selahcup.com.
Q13: How much is shipping?
A: Free shipping on orders over $35. A flat rate of $5 applies to orders under $35.
Q14: How long does delivery take?
A: Production: 3–5 business days. Shipping: 5–10 business days (depending on destination).
Q15: How can I track my order?
A: You will receive a tracking number via email once your order ships.
✍️ About My Selah Story
Q16: How can I share my Selah story?
A: Visit our [My Selah Story page] to submit your testimony. First‑time submitters whose story is approved will receive 40% off (up to 3 cups).
Q17: How long does it take to get a reply after I submit?
A: We will review your submission within 24 hours and notify you via email.
🙏 About Selah
Q18: What does “Selah” mean?
A: Selah is a Hebrew word found in the Psalms. It is often understood as “pause, reflect, lift up” — an invitation to stop and consider God’s work.
Q19: Is Selah a Christian‑founded brand?
A: Yes. Selah was founded by a Christian team from Zhejiang, China. We hope to share faith and blessings through everyday objects.
📧 Contact Us
Q20: How can I contact you?
A: You can email us at selah@selahcup.com and we will reply within 24 hours.
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